Returns & Exchanges
At OzCharge, we want you to love your new fashion finds, which is why we offer a 30-day hassle-free return window for all unworn items with original tags attached. Whether you need a different size or a full refund, our streamlined process ensures your style journey remains effortless.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Package Your Items
Carefully place the unworn garments in their original packaging, ensuring all designer tags and hygiene seals remain intact.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized postage location.
Receive Your Refund
Once our quality control team inspects your return, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing